Shipments
PRODUCT PRICES AND DELIVERY COSTS
The prices displayed on the Website are all inclusive of VAT and expressed in Euro. The prices applicable for the products ordered are those that result on this site at the date of transmission of the order. These prices are inclusive of VAT.
Shipping costs are not included. Shipping costs are invoiced on the basis of the rates indicated on this site on the date the order is placed. These rates are defined according to the size of the order, the delivery method, the location and the country of residence. Antica Gastronomia reserves the right to change prices and shipping costs at any time and to cancel an order in case of obvious error in the calculation system or data.
We ship all over Italy including islands. It excludes any right of the Customer to compensation for damages or indemnity, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance or evasion, even partial, of an order. The visual and photographic representations of the products on the Site, are only accompanying the description card. It is understood that the photographic image of the products has the sole purpose of presentation for sale and may not be perfectly representative of its characteristics but differ in color and/ or size.
In case of difference between the image and the written product sheet, the description of the product sheet is always valid. Antica Gastronomia promotes responsible trade and excludes any liability to its own responsibility in the case of purchase made by minors under 16 years.
DELIVERY
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure. Antica Gastronomia records in its accounts on a special register every order placed on the Site and will send the customer a receipt in electronic format to the email address indicated at the time of purchase and/ or in paper form included in the package.
For the issue of the invoice, the Customer must request it through the “Notes” field at checkout by entering their billing data. It will not be possible to make any changes to the invoice after the issue of the same.All purchases will be delivered by express courier DHL or GLS (hereinafter, “Couriers”) from Monday to Friday, excluding holidays and national holidays. Antica Gastronomia is not responsible for unforeseeable delays, disruptions or missed deliveries by the Courier.
Once the Products have been shipped, Moja – Antica Gastronomia will inform the Customer by email about the shipment and the tracking link. Except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered, in Italy, within 3/4 from the day following receipt of payment and the relative order confirmation email, unless Antica Gastronomia does not communicate – within the above-mentioned deadline – the impossibility of delivering the goods ordered as a result of the eventual unavailability, even temporary, of the Products. In case of such communication, the Customer will have the possibility to wait for the new availability of the missing product or to choose one or more alternative products. In the event that the Customer decides not to choose alternative products or to cancel the order, Antica Gastronomia will refund any sums already paid by the Customer within the same time limits.The information regarding the products provided through the Website are constantly updated, but it is not possible to guarantee the complete absence of errors. Antica Gastronomia reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update the information at any time without prior communication.
Any complaint must be forwarded to Moja – Antica Gastronomia by sending an email to shop@anticagastronomia.it or by calling the following number: +39 0733.557803 (Monday to Friday from 9:00 to 12:00, and from 15:00 to 16:00) or by registered letter a/r to the following address:
Antica Gastronomia
att.ne Customer Service
Via E. Fermi, 1
62010 Mogliano (Mc)